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Q:
I've installed the Windows 7 driver for my printer. Every feature works except Scan to PC or Scan to Email. What should I do?
A:
Update the Event Manager software for your printer. Follow these steps to download and install the software:

  1. Go to Drivers & Support, select your product category, then select your product name.


  2. Select Drivers & Downloads.


  3. Download and install Event Manager software version 2.30.01 or later.
Note: This FAQ does not apply to the Artisan 810 and Artisan 710. The Event Manager software that comes with these printers does not need to be updated.
Published: December 8, 2011

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