What should I do if I'm having paper feed problems?
See the solutions for your problem type below.
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
- If paper does not feed
correctly, remove and reload it against the right side of the cassette and
adjust the edge guides. Make sure the paper stack is not above the tab on the
edge guides inside the cassette.
- If multiple pages feed at
once, remove the paper, fan the edges to separate the sheets, and reload it.
- Do not load more than the
recommended number of sheets.
- If paper jams when you
print on both sides of the paper, try loading fewer sheets.
- For best results, follow
- Use new, smooth,
high-quality paper that is not curled, creased, old, too thin, or too thick.
- Load paper in the
cassette printable side down.
- Follow any special
loading instructions that came with the paper.
Published: March 19, 2013
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