What should I do if my product doesn't detect my photos placed on the scanner glass when I use the copy/restore photos function on the control panel?
Check the following:
Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
Make sure the photos are placed on the scanner glass correctly.
Make sure the photos are no larger than 8.5 x 11 inches for one photo or 4 x 6 inches for two photos.
When copying two photos, place them at least 0.8 inch (20 mm) apart.