Epson Expression Home XP-400 Small-in-One™ All-in-One Printer

Selected FAQ

Q:
I see the message "Installation Failed" when I install the product's wireless network software. What should I do?
A:
Check the following:

  • Ensure the correct network SSID name and security key or passphrase is used.


  • Make sure that your wireless router or access point is set to use one of the supported security settings: None, WEP 64, WEP 128, or WPA-PSK (TKIP/AES) WPA2 compliant with support for WPA/WPA2 Personal.


  • If security is enabled for your wireless router or access point, make sure that you entered the correct security key or passphrase.


  • If there are any access restrictions (such as MAC address filtering) set on the wireless router or access point, register the printer's MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access point's documentation for instructions.


  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.


  • Disable any settings (such as AP Isolation, Client Isolation, or Privacy Separator) on your wireless router or access point that would prevent wireless devices from communicating with each other.
Related references
Printing a Network Status Sheet
Published: July 27, 2012

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