Epson Expression Home XP-400 Small-in-One™ All-in-One Printer

Selected FAQ

Q:
I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
A:
Make sure your product is turned on, then do the following:
  • Windows 8: Navigate to the Start screen, right-click the screen, and select All Apps. Select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
  • Windows 7: Click , and select Devices and Printers. Double-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
  • Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer icon, and then select Use Printer Online.
  • Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer icon, and then select Use Printer Online.
  • Mac OS X: Open the menu and select System Preferences > Print and Fax or Print and Scan. Select your printer, then click - to remove the printer. Click +, select your printer and click Add to add the printer back on the printer queue.

If the steps above did not help, check the solutions below:

USB connection

  • Check the lights on the product for an error. If there's an error, see the product's User's Guide for instructions on how to correct the error.
  • Make sure you are choosing the correct printer when printing. If there are multiple copies of the same printer driver, remove the ones not in use.
  • Make sure the USB cable is a shielded "AB" cable not more than 6.5 feet (2 meters) long.

    Note: Do not use devices that extend the length of the cable because they can cause signal degradation.

  • If you're using a USB hub with your printer, connect the printer directly to your computer.

    Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.

  • Connect the USB cable to another USB port on your computer.
  • Use a different USB cable.
  • If the solutions above do not help, contact Epson support for more help.
Updated: February 22, 2013

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