Epson Expression Home XP-400 Small-in-One™ All-in-One Printer

Selected FAQ

Q:
I tried to install the product with a wireless connection in Windows, but the installation failed. What should I do?
A:
You'll need to set up your software and product again. Do the following:

Reset your Product's Network Settings

  1. Press the home button, if necessary.
  2. Press the arrow buttons to select Setup and press the OK button.
  3. Press the arrow buttons to select Restore Default Settings and press the OK button.
  4. Press the arrow buttons to select Wi-Fi Settings and press the OK button. You see a confirmation screen.
  5. Press the OK button to set the Wi-Fi settings to default. (Press the stop button if you want to cancel the operation.)
  6. Go to the next section. (If you are unable to complete this step, contact Epson support.)
Disable the Firewall

  1. Select or Start > Control Panel, then select Windows Firewall. Disable the firewall.

  2. If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

    Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  3. Go to the next section. (If you are unable to complete this step, contact Epson support.)
Uninstall and Reinstall the Software

  1. Turn off the product and disconnect any interface cables.
  2. Do one of the following:

    • Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select Control Panel > Programs > Programs and Features. Select EPSON Software Uninstall, then select Uninstall/Change.

      Note: If you see a User Account Control window, click Yes or Continue.

      Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.
    • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON, select your product, then select EPSON Printer Software Uninstall.

      Note: If you see a User Account Control window, click Yes or Continue.

      In the next window, select your product and click OK. Then follow any on-screen instructions.

  3. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:

    • Windows 8: Select Epson Event Manager and click Uninstall.
    • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features (In Classic View, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
    • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove.

  4. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:

    • Windows 8: Select EPSON Scan and click Uninstall/Change.
    • Windows 7 or Windows Vista: Select EPSON Scan and click Uninstall/Change.
    • Windows XP: Select EPSON Scan and click Change/Remove.
  5. Setup your product by following the instructions in Article 001835 - Initialize your router and set up your product with a Wi-Fi connection on a Windows computer

  6. Note: If you were unable to complete any of the steps above, please contact Epson technical support for assistance.
Published: March 15, 2013

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