What should I do if I cannot scan from my computer with the Image Capture application?
Try the following:
- If the product is connected
to a USB hub, make sure it's connected to a first tier hub (the hub closest to
the host computer) when more than one hub is connected to the computer.
- Make sure the product is
turned on and securely connected to your computer or USB hub or try connecting
the product directly to your computer.
- The scanner software will
not work if any of the printer's ink cartridges are expended. Check the
cartridge status on the LCD screen and replace the ink cartridges if an ink
cartridge is expended.
- Try updating the application
on your Mac by selecting
Software Update in the
Published: December 20, 2012
Thank you for your feedback.
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