Q: |
What should I do if I'm having paper feed problems? |
A: |
See the solutions for your problem type below.
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
- If paper does not feed for
printing, remove it. Then reload it in the sheet feeder against the right side
and beneath the tab. Slide the edge guide against the edge of the paper, making
sure that the paper stack is not above the arrow mark on the edge guide.
- If multiple pages feed at
once, remove the paper, fan the edges to separate the sheets, and reload it.
- If paper jams when you
load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
- If paper jams when you
print on both sides of the paper, try loading fewer sheets.
- For best results, follow
these guidelines:
- Use new, smooth,
high-quality paper that is not curled, creased, old, too thin, or too thick.
- Load paper in the
sheet feeder printable side up.
- Do
not load paper with holes punched in it.
- Follow any special
loading instructions that came with the paper.
Related references
Paper Loading Capacity
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer
Related information
Loading Paper
|
Published: December 20, 2012
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