I've tried to install the product's software for a wireless
connection, but cannot complete the installation. What should I do?
Do the following:
: You'll need to know your network name (SSID) and
network password before you can set up your product. If you don't know them,
contact the manufacturer of your router
or the person who set up your network.
If you know your security settings, continue with these steps:
- Reset the product's network settings.
home button, if necessary. Press the arrow
buttons and then select Setup. Scroll down and select Restore
Default Settings. Select Wi-Fi/Network Settings. You see
a confirmation screen. Select Yes to reset the selected settings.
(Select No if you want to cancel the operation.)
- Turn your router off and
Important: If your router is connected to other devices,
you may need to re-establish the connection for the other devices on the
- Close all applications
(including any screen savers, virus protectors, and firewall software) before
you install the software.
- Uninstall the printer
software, then reinstall the printer software.
If the steps above for a wireless connection do not help, check the
additional troubleshooting tips below, then try steps 1 through 4 again.
- If you're setting up the
printer for the first time, make sure you have the correct SSID (wireless
network name) and if security is enabled, the wireless network password (WEP
key or WPA passphrase).
This information is stored in your network's router and you may be
able to access it by logging onto the router from your computer and checking
its setup screens. If you are unable to access the information, contact the
person who set up your network or the
manufacturer of your router or access point for details. (Epson will not be able to provide this
information to you.) You'll need to know the SSID and wireless network password
before you set up the printer.
Note: The SSID and security key or passphrase are case sensitive.
Be sure to correctly note uppercase, lowercase, and numeric/special letters.
- If your wireless router or
access point is set to not broadcast its Network name (SSID), you'll need to
enter the SSID manually in the printer's setup software. If your wireless
router or access point has wireless security enabled, you'll also need to know
what kind of security it is using. Epson will not be able to provide this
information to you. If you don't know this information, you'll need to contact
manufacturer of your router or the person who set up your network.
- Make sure the product is
within range of the wireless router or wireless access point.
- Avoid placing the printer
near a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a
- Check to see if access restrictions, such as MAC
address filtering, are set on the router or access point. If access
restrictions are set, add your product's MAC address to your router's
address list. If you're unsure on how to do this, contact the
manufacturer of your router for instructions. To obtain
your product's MAC address, print a network status sheet.
- Disable any settings (such
Client Isolation, or
Privacy Separator) on your wireless router or access point
that would prevent wireless devices from communicating with each other.
- Make sure your system
meets the requirements.
- Make sure all applications
(including any screen savers, virus protectors, and firewall software) are
- Make sure you have
administrative rights or software installation privileges to your computer.
Published: January 24, 2013
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