I'm having trouble sending or receiving faxes. What should I
Try the following solutions:
- Make sure the recipient's
fax machine is turned on and working.
- Make sure paper is loaded
correctly in your product.
- Make sure your product's
Auto Answer mode is turned on to receive faxes automatically.
Check your product control panel to see if this mode is turned on.
- Check that the cable
connecting your telephone wall jack to your product's
LINE port is secure.
- Print a fax connection
report using your product control panel or fax software to help diagnose the
- Verify that the telephone
wall jack works by connecting a phone to it and testing it.
- If you connected your
product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary
- Try lowering the Fax Speed setting.
- Make sure the ECM (Error Correction Mode)
setting is turned on if you are trying to send or receive a color fax.
Note: If your product is connected to a VoIP (Voice over Internet Protocol)
phone line, you should be aware that fax machines are designed to work over
analog phone lines. Epson cannot guarantee that fax transmission will work when
If you phone line includes voice mail answering services, calls or
faxes may be inadvertently received by your voice mail service.
Published: January 23, 2013
Thank you for your feedback.
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