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Make sure your product is turned on, then do the following:
-
Windows 8: Navigate
to the
Start screen, right-click the screen, and select
All Apps. Select
Control Panel >
Hardware and Sound >
Devices and Printers. Right-click your printer icon, click
See what's printing, and select
Printer and then select
Use Printer Offline.
-
Windows 7: Click
, and select
Devices and Printers. Double-click your printer icon, click
See what's printing, and select
Printer and then select
Use Printer Offline.
-
Windows Vista: Click
, and select
Control Panel (or point to
Settings and then select
Control Panel). Select
Printer (under
Hardware and Sound) or
Printers. Right-click your printer icon, and then select
Use Printer Online.
-
Windows XP: Click
Start, and select
Control Panel (or point to
Settings and then select
Control Panel). Select
Printers and Other Hardware (if available) and then
Printers and Faxes. Right-click your printer icon, and then
select
Use Printer Online.
-
Mac OS X: Open the
menu and select
System Preferences >
Print and Fax or
Print and Scan.
Select your printer, then click
- to remove the printer. Click
+, select your printer and click
Add to add the printer back on the printer queue.
If the steps above did not help, check the solutions below:
Wireless connection
- Make sure you're choosing
the correct printer when printing. If there are multiple copies of the same
printer driver, remove the ones not in use.
- Check the LCD on the product for an error. If
there's an error, see the product's User's Guide for instructions to correct the
error.
- Make sure your product is connected to your
network. If the WiFi light on your product is off, you'll need to re-establish
the WiFi connection.
- Check the router for error
messages and see your router's documentation to clear the error.
- Make sure the product is within
range of the wireless router or wireless access point.
- Avoid placing the printer near
a microwave oven, 2.4 GHz cordless phone, or large metal objects such as
a filing cabinet.
- If the solutions above do not
help, contact Epson support for more help.
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