Epson WorkForce WF-3540, FAQ - Technical Support

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What should I do if I cannot scan from my computer with the Image Capture application?

Try the following:

If you're using a USB connection, make sure the product is turned on and connected with a USB cable securely to your computer.
If you're using a network connection, make sure the product is turned on and connected to the same network as your computer.
If you're product is connected to a USB hub, try the following:
- Make sure the USB hub is turned on.
- Make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Connect the product directly to your computer.
Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
Try updating the application on your Mac by selecting Software Update in the menu.
If the steps above do not help, contact Epson support.

Published: March 13, 2013