I've tried to install the product's software for an Ethernet connection, but cannot complete the installation. What should I do?
Uninstall the printer software, then reinstall the software. Check for the following:
Windows System Requirements
Mac System Requirements
- Make sure your system meets
- Close any other programs,
including screen savers and virus protection software, and install your product
- If you see any error message
or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
- Make sure your product is
turned on and the network cable is securely connected at both ends. If you
still have problems installing software, disconnect the cable and carefully
follow the instructions on the Start Here sheet.
Published: February 1, 2013
Thank you for your feedback.
Return to Main FAQs Page