Q: |
I see the message Printer is Offline when I try to print with a
Wireless (Wi-Fi) connection. What should I do? |
A: |
Make sure your product is turned on, then do the following:
-
Windows 8: Navigate
to the
Start screen, right-click the screen, and select
All Apps. Select
Control Panel >
Hardware and Sound >
Devices and Printers. Right-click your printer icon, click
See what's printing, and select
Printer and then select
Use Printer Offline.
-
Windows 7: Click
, and select
Devices and Printers. Double-click your printer icon, click
See what's printing, and select
Printer and then select
Use Printer Offline.
-
Windows Vista: Click
, and select
Control Panel (or point to
Settings and then select
Control Panel). Select
Printer (under
Hardware and Sound) or
Printers. Right-click your printer icon, and then select
Use Printer Online.
-
Windows XP: Click
Start, and select
Control Panel (or point to
Settings and then select
Control Panel). Select
Printers and Other Hardware (if available) and then
Printers and Faxes. Right-click your printer icon, and then
select
Use Printer Online.
-
Mac OS X: Open the
menu and select
System Preferences >
Print and Fax or
Print and Scan.
Select your printer, then click
- to remove the printer. Click
+, select your printer and click
Add to add the printer back on the printer queue.
If the steps above did not help, check the solutions below:
Wireless connection:
- Make sure you're choosing
the correct printer when printing. If there are multiple copies of the same
printer driver, remove the ones not in use.
- Check the
LCD screen on the product for an error. If there's an error, see the product's User's
Guide for instructions to correct the error.
- Make sure your product is
connected to your network. If the WiFi light on your product is off, you'll
need to re-establish the WiFi connection.
- Check the router for
error messages and see your router's documentation to clear the error.
- Make sure the product
is within range of the wireless router or wireless access point.
- Avoid placing the
printer near a microwave oven, 2.4 GHz cordless phone, or large metal objects
such as a filing cabinet.
- If the solutions
above do not help, contact
Epson
support for more help.
Related references
Product Status Messages
|
Published: February 1, 2013
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