Q: |
What should I do if I'm having paper feed problems? |
A: |
See the solutions for your problem type below.
Paper Feeding Problems:
If you have problems feeding paper, try these solutions:
- If paper does not feed for
printing, remove it. Then reload it in the sheet feeder against the right side
and beneath the tab. Slide the edge guide against the edge of the paper, making
sure that the paper stack is not above the arrow mark on the edge guide.
- If multiple pages feed at
once, remove the paper, fan the edges to separate the sheets, and reload it.
- If paper jams when you
load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
- If paper jams when you
print on both sides of the paper, try loading fewer sheets.
- For best results, follow
these guidelines:
- Use new, smooth,
high-quality paper that is not curled, creased, old, too thin, or too thick.
- Load paper in the
sheet feeder printable side up.
- Follow any special
loading instructions that came with the paper.
Paper Jam Problems:
If you have problems with paper jams, try these solutions:
- Cancel the print job from
your computer, if necessary.
- Gently pull out any jammed
paper from the output tray and sheet feeder.
- Lift up the scanner unit.

Caution: Do not touch the flat white cable inside the
printer.
Caution: Do not lift up the scanner unit when the
document cover is open.
- Remove any jammed paper or
torn pieces.

Caution: Do not touch any buttons on the control panel
while your hands are inside the product.
- Lower the scanner unit.
- Press the
OK
button to resume printing.
- Carefully follow all paper
loading instructions when you load new paper.
Paper Ejection Problems:
If you have problems with paper ejecting properly, try these
solutions:
- If paper does not eject
fully, you may have set the wrong paper size. Cancel printing to eject the
paper. Select the correct paper size when you reprint.
- If paper is wrinkled when
it ejects, it may be damp or too thin. Load new paper and be sure to select the
correct paper type setting when you reprint.
Related tasks
Cancelling Printing Using a Product Button
Related information
Loading Paper
|
Published: February 1, 2013
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