Epson WorkForce WF-2540 All-in-One Printer

Selected FAQ

Q:
What should I do if I cannot scan from my computer with the Image Capture application?
A:
Try the following:
  • If you're using a network connection, make sure the product is turned on and connected to the same network as your computer.
  • If you're using a USB connection, make sure the product is turned on and securely connected to your computer or USB hub, or try connecting the product directly to your computer.
  • If your product is connected to a USB hub, try the following:
    • Make sure the USB hub is turned on.
    • Make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Connect the product directly to your computer.
  • Try updating the application on your Mac. To update the application, do one of the following:
    • OS X 10.10.x: Select the menu > App Store > Updates.
    • OS X (other versions): Select the menu > Software Update.

If the above suggestions do not help, contact Epson support.

Published: February 1, 2013

Thank you for your feedback.
Was this FAQ helpful?
Yes No  
Please tell us why this FAQ was not helpful.
Note: We are unable to reply to comments submitted here.


Viewed FAQs

Return to Main FAQs Page