Q: |
I've tried to install the product's software for a wireless
connection, but cannot complete the installation. What should I do? |
A: |
Do the following:
Important: You'll need to know your network name (SSID) and
network password before you can set up your product. If you don't know them,
contact the
manufacturer of your router
or the person who set up your network.
If you know your security settings, continue with these steps:
- Reset the product's
network settings.
- Press the
Menu button.
- Press the up or down
arrow buttons to select
Restore Default Settings and then press the
OK button.
- Press the up or down
arrow buttons and select
Wi-Fi/Network Settings. You see a confirmation screen.
- Select
Yes and press the
OK button to reset the selected settings.
- Turn your router off and
back on.
Important: If your router is connected to other devices,
you may need to re-establish the connection for the other devices on the
network.
- Close all applications
(including any screen savers, virus protectors, and firewall software) before
you install the software.
- Uninstall the printer
software, then reinstall the printer software.
If the steps above for a wireless connection do not help, check the
additional troubleshooting tips below, then try steps 1 through 4 again.
- If you're setting up the
printer for the first time, make sure you have the correct SSID (wireless
network name) and if security is enabled, the wireless network password (WEP
key or WPA passphrase).
This information is stored in your network's router and you may be
able to access it by logging onto the router from your computer and checking
its setup screens. If you are unable to access the information, contact the
person who set up your network or the
manufacturer of your router
or access point for details. (Epson will not be able to provide this
information to you.) You'll need to know the SSID and wireless network password
before you set up the printer.
Note: The SSID and security key or passphrase are case sensitive.
Be sure to correctly note uppercase, lowercase, and numeric/special letters.
- If your wireless router or
access point is set to not broadcast its Network name (SSID), you'll need to
enter the SSID manually in the printer's setup software. If your wireless
router or access point has wireless security enabled, you'll also need to know
what kind of security it is using. Epson will not be able to provide this
information to you. If you don't know this information, you'll need to contact
the
manufacturer of your router
or the person who set up your network.
- Make sure the product is
within range of the wireless router or wireless access point.
- Avoid placing the printer
near a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a
filing cabinet.
- Check to see if access
restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your
router's address list. If your unsure on how to do this, contact the
manufacturer of your router
for instructions. To obtain your product's MAC address, print a network status
sheet.
- Disable any settings (such
as
AP Isolation,
Client Isolation, or
Privacy Separator) on your wireless router or access point
that would prevent wireless devices from communicating with each other.
- Make sure your system
meets the requirements.
- Make sure all applications
(including any screen savers, virus protectors, and firewall software) are
closed.
- Make sure you have
administrative rights or software installation privileges to your computer.
Related references
Windows System Requirements
Mac System Requirements
|
Published: February 1, 2013
Viewed FAQs
Return to Main FAQs Page