Epson WorkForce WF-2520 All-in-One Printer

Selected FAQ

Q:
see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
A:
The problem can be caused by your printer, computer, or USB connection. Do the following:
  1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.

    • If you can print, go to the next step.
    • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.

  2. Delete any pending print job(s) from the Epson print queue, then try printing again.

    • If you can print now, you're done. You don't need to go to the next step.
    • If you can't print, go to the next step.

  3. Set your product as the default printer.

    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click on your printer's icon that is not faded, then select Set as Default Printer.
    • Windows 7: Click and select Devices and Printers. Right-click on your printer's icon that is not faded, then select Set as Default Printer.
    • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click on your printer's icon with a Ready or Active status, then select Set as Default Printer
    • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click on your printer's icon with a Ready or Active status, then select Set as Default Printer

    Note: If there is another icon for your printer with an Offline status (in Windows 8 or Windows 7 the icon is faded), right-click on the icon, then select Delete. This will remove a printer driver you're not using.

    If you still can't print, contact Epson support.

Updated: July 14, 2015

Thank you for your feedback.
Was this FAQ helpful?
Yes No  
Please tell us why this FAQ was not helpful.
Note: We are unable to reply to comments submitted here.


Viewed FAQs

Return to Main FAQs Page