Epson WorkForce DS-6500 Color Document Scanner

Selected FAQ

Q:
How do I uninstall and reinstall Epson Scan?
A:
See one of these sections below for instructions.

Windows

Uninstall Scanner Driver:
  1. Disconnect the USB cable from the scanner and close any open windows on your computer.


  2. Open the Windows Control Panel.


  3. Click Programs and Features or Programs, then Uninstall a program.


  4. Select Epson Scan and click Uninstall/Change.


  5. Follow the on-screen instructions to complete the removal and restart your computer.


Reinstall Scanner Driver:
  1. Go to the Drivers & Downloads page.


  2. Click the latest version of the Twain Driver for your version of Windows, then click Download Now.


  3. Follow the on-screen prompts to install the driver.


  4. When prompted, click Finish.


  5. Turn your scanner on and reconnect it to the computer. Windows should detect new hardware and complete the installation automatically.


  6. If a message appears indicating The scanner has not passed Windows logo testing, click Continue Anyway, then Finish.


  7. Restart your computer.


Mac OS X

Uninstall Scanner Driver:

  1. To download the Epson Scan Uninstaller, visit the Epson download site (U.S. downloads or Canadian downloads).


  2. Extract the contents of the zip file you downloaded onto your hard drive.


  3. Quit all applications currently running on your Mac.


  4. Open the Applications > Epson Software folder.


  5. Double-click the Epson Scan Uninstaller icon.


  6. Select the checkbox for each software program you want to uninstall.


  7. Click Uninstall.


  8. Follow the on-screen instructions to uninstall the software.


Reinstall Scanner Driver:

  1. Go to the Drivers & Downloads page.


  2. Select the Mac OS X you are using.


  3. Click the latest Scanner drivers available for your version of Mac OS X, then click Download.


  4. Follow the on-screen prompts to install the driver.


  5. When prompted, click Finish.




Published: January 23, 2013

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