I'm having trouble sending or receiving faxes. What should I
If you cannot send or receive faxes, try these solutions:
- Make sure the recipient's
fax machine is turned on and working.
- Make sure paper is loaded
correctly in your product.
- Make sure Auto Answer mode
is turned on to receive faxes automatically. Check your product control panel
to see if this mode is turned on.
- Check that the cable
connecting your telephone wall jack to your product's
LINE port is secure.
- Print a fax connection
report using your product control panel or fax software to help diagnose the
- Verify that the telephone
wall jack works by connecting a phone to it and testing it.
- If there is no dial tone and you
connected the product to a PBX (Private Branch Exchange) phone line or Terminal
Adapter, turn off your product's dial tone detection settings.
- If you connected your
product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary
lowering your product's fax speed setting.
- Make sure
the error correction mode setting is turned on if you are trying to send a
Note: Do not turn the product off
while it is receiving a fax. Otherwise, the fax transmission will be lost.
Note: If your product is connected to a VoIP (Voice over Internet
Protocol) phone line, keep in mind that fax machines are designed to work over
analog phone lines. Epson cannot guarantee that fax transmission will work when
If your phone line includes voice mail answering services, calls or
faxes may be inadvertently received by your voice mail service.
Receiving Faxes Automatically (Auto Answer)
Connecting a Telephone or Answering Machine
Checking the Fax Connection
Printing Fax Reports
Selecting Fax Communication Settings
Placing Originals on the Product
Published: March 21, 2013
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