Epson Expression Photo XP-950 Small-in-One® All-in-One Printer

Selected FAQ

Q:
I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
A:
You'll need to set up your software and product again. Do the following:

Reset your Product's Network Settings

  1. Press the home button, if necessary.


  2. Select Setup.


  3. Scroll down and select Restore Default Settings.

  4. Select Wi-Fi/Network Settings to reset all network settings.

    You see a confirmation screen.

  5. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)


  6. Go to the next section. (If you are unable to complete this section contact Epson support.)

Disable the Firewall

  1. Select the menu > System Preferences, then click either Security & Privacy or Security.


  2. Select the Firewall tab, then disable the firewall.

    If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

    Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  3. Go to the next section. (If you are unable to complete this section contact Epson support.)

Initialize your router and set up your product with a Wi-Fi connection on a Mac

  1. Unplug the power cord of your router from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.


  2. Download the Drivers and Utilities Combo Package from the Drivers & Downloads page for your product. Make a note of the file name and save location so you can retrieve it.

    Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  3. Open the file you downloaded, and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, click Continue, then follow the instructions on your computer screen.



  4. When you see the Select Setup Option screen, select Set up printer for the first time, click Continue, then follow the instructions on your computer screen to complete the installation.



    Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you're using OS X 10.6, 10.7, 10.8, or 10.9, or you don't have a USB cable, you will need to use the control panel on the printer to select wireless settings. Follow the instructions on your computer screen during software installation; they will explain how to connect the printer wirelessly this way.

    After you complete the Wi-Fi setup, remember to enable your firewall. If these troubleshooting instructions did not solve the problem, please contact Epson support.

Published: November 18, 2013

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