Epson GT-15000 Scanner

Selected FAQ

Q:
I have uninstalled and reinstalled Epson Scan but still see the message "Epson scan cannot be started" when launching the software in Windows 7 or Windows Vista. What should I do?
A:
Follow these steps:
  1. Turn off the printer.


  2. Uninstall Epson Scan.


  3. Restart your computer.


  4. Open Windows Explorer (right-click , then select Explore or Open Windows Explorer).


  5. Navigate to C:\Windows.


  6. Locate the twain_32 folder and rename it to a different name such as twain_32_old.


  7. Restart your computer.


  8. Reinstall Epson Scan.
Published: April 16, 2010

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