Epson Perfection 4870 PRO

Selected FAQ

I have uninstalled and reinstalled Epson Scan but still see the message "Epson scan cannot be started" when launching the software in Windows 7 or Windows Vista. What should I do?
Follow these steps:
  1. Turn off the printer.

  2. Uninstall Epson Scan.

  3. Restart your computer.

  4. Open Windows Explorer (right-click , then select Explore or Open Windows Explorer).

  5. Navigate to C:\Windows.

  6. Locate the twain_32 folder and rename it to a different name such as twain_32_old.

  7. Restart your computer.

  8. Reinstall Epson Scan.
Published: April 16, 2010

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