Epson Perfection 4870 PRO

Selected FAQ

Q:
Why can't I start EPSON Scan?
A:
This could be caused by the hardware or software settings. Try one or more of these solutions:
  • Make sure the scanner is turned on.


  • Make sure that EPSON Scan is selected in your application software.


  • Turn off the scanner and the computer. Then check the connection between the scanner and the computer.


  • In the Device Manager menu, make sure your scanner's name appears under Imaging devices hardware type without a question (?) or exclamation (!) mark. If you see the ? or ! or the scanner appears as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Start Here sheet.

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