Epson Stylus Photo R800 Ink Jet Printer

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Q:
I upgraded my system software to Snow Leopard Mac OS X 10.6.x. Now when I open the Epson Print CD software, a message appears and the Epson Print CD software quits unexpectedly. What should I do?
A:
Try the following:

  1. Turn off the printer.


  2. Click the Spotlight icon in the upper-right corner of your screen. In the search field type Epson, then click Show All.


  3. Select all the files and folders with Epson in the name and drag them to the trash.


  4. Open your hard drive, select Library > Printers, the Epson folder and drag it to the trash.


  5. On your hard drive, select Users > Library > Preferences > Epson, select the files named
    com.apple.print.[XXXXXXX].plist (XXXXXX represents any name) and then drag the files to the trash.


  6. From the Apple menu, select System Preferences and click Print & Fax.


  7. Press the Control and Apple button on your keyboard at the same time, then click anywhere in the printer list. Select Reset printing system....




  8. Click OK, when you see the screen below.




    9. Note: Resetting the printing system will remove all printers from the Printer list. You’ll need to Add the printers you want again.

  9. Restart your Mac.


  10. Reinstall the Mac OS X 10.6.x upgrade.


  11. From the Apple menu, select System Preferences and then click Print & Fax.


  12. Turn on the printer. Your Mac will add the printer automatically. If your printer does not appear automatically try the following:


    • Update your version of Mac OS X 10.6.x. If there is a driver available for your printer in a later version of Mac OS X 10.6.x, your Mac will automatically add the printer when you turn the printer on.


    • Check if there is a Macintosh OS X 10.6.x driver available from the Drivers & Downloads page for your product. If it’s available, download the driver and follow the on-screen installation instructions to install driver.
Published: October 2, 2009

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