Epson Stylus Pro 4000 Print Engine

Selected FAQ

What is the standard Stylus Pro 4000 Warranty?

Epson Preferred Protection Plan*

Epson includes a one year Preferred Protection Plan with the Epson Stylus Pro 4000. The Epson Preferred Protection Plan provides comprehensive coverage to support the consistent quality and reliability of your Epson Stylus Pro 4000 desktop printing system.

* Included with the purchase of your Epson Stylus Pro 4000

Direct Toll-Free Access

The Epson Preferred Protection Plan includes an exclusive, toll-free number with direct access to technical support representatives dedicated to our Epson Stylus Pro 4000 customers. You enjoy prompt, hassle-free phone support. Operating Hours: Monday to Friday, 6am to 6pm (PST).

    With Unit ID#:(888) 377-6611
    Without Unit ID#:(562) 276-1305
    Out of Warranty:(562) 276-1305
Whole Unit Exchange Program

For Epson to process a Whole Unit Exchange, you must secure return of the defective product by providing Epson with a valid credit card number with sufficient credit to cover the price of the replacement product. You will be billed at the Manufacturer’s Suggested Retail Price for the printer if the defective product is not returned to Epson within 10 business days of shipment of the replacement product from Epson. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. Upon verification of security, Epson will ship the replacement unit promptly, typically via next business day delivery for most business locations. Shipments to more remote locations and to residential addresses may be shipped for later delivery. For calls completed prior to 2:00PM Pacific Time the exchange unit will usually ship the same day. For calls completed after 2:00PM PT the exchange unit will usually ship on the following business day.

It is your responsibility to unpack, re-install optional components (interface cards, paper tray, roll paper spindle, etc.), and set up the exchange product at your location. It is also your responsibility to properly repack the defective product in the exchange unit box and return it to Epson within 10 business days using any instructions provided by Epson. You will need to remove all optional components prior to its return. (For details on packaging and shipping, please see “Repacking and Transportation Instructions” in the Epson Preferred warranty booklet included with the original printer, and the instructions provided with the exchange printer.)

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