Epson Perfection V500 Photo Scanner

Selected FAQ

Q:
After upgrading my scanner or deleting Epson Scan in Mac OS X 10.4.x, when launching Epson Creativity Suite or Adobe Photoshop Elements, the program automatically force quits. What should I do?
A:
This problem can occur if you uninstall your Epson Scan software with software specific to a different scanner model (e.g., using the Perfection 4490 software to uninstall the Perfection V500 Photo software), or if you delete Epson Scan by dragging it to the Trash.

To correct the problem, uninstall Epson Scan using the uninstaller utility specifically designed for your scanner model. You can use the scanner software CD-ROM that came with your scanner or download the driver from the Drivers & Downloads page for your scanner.

If the above procedure does not resolve the problem, make sure Epson Scan and the EPSON***.ds files are no longer on your hard drive (*** represents the scanner model you are uninstalling). Follow the instructions below to remove them:

  • Epson Scan


    1. Open the Hard Drive.


    2. Select Applications.


    3. Drag EPSON Scan to the Trash.


  • EPSON***.ds file


    1. Open the Hard Drive.


    2. Select Library Image CaptureTWAIN Data Sources.


    3. Drag the EPSON***.ds file to the Trash.
Published: August 24, 2007

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