Epson Perfection V500 Photo Scanner

Selected FAQ

Q:
My scanner software doesn’t work properly. What’s wrong?
A:
Try one or more of these solutions:

  • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.


  • With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. Do one of the following:


  • Windows Vista:
    Click > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. See Uninstalling Epson Scan for instructions on uninstalling Epson Scan. Reinstall Epson Scan by following the instructions on your Start Here sheet.

    Windows XP:
    Click Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Then delete your scanner’s icon and uninstall and reinstall Epson Scan. See Uninstalling Epson Scan for instructions on uninstalling Epson Scan. Then follow the instructions on your Start Here sheet to reinstall it.

    Windows 2000:
    Click Start > Settings > Control Panel, double-click the Scanners and Cameras icon, and delete your scanner from the list of installed devices. Then uninstall and reinstall Epson Scan. See Uninstalling Epson Scan for instructions on uninstalling Epson Scan. Then follow the instructions on your Start Here sheet to reinstall it.

  • The scanner may not work properly if Epson Scan is open and your computer goes into standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.


  • The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Epson Scan for instructions on uninstalling Epson Scan. Then follow the instructions on your Start Here sheet to reinstall it.
Published: August 24, 2007

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