Epson Artisan 800 All-in-One Printer

Selected FAQ

Q:
What can I do about paper feed problems?
A:
Check the following:

  • If paper doesn’t feed into the printer, remove it from the tray. Reload it against the right side, then adjust the edge guides. Make sure the paper is not above the edge guides inside the paper cassette.


  • If multiple pages feed at once, remove the paper from the cassette, fan the edges to separate the sheets, then reload it.


  • If it’s wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated, make sure you select the correct paper type or media type.


  • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Load it printable side down.


  • Do not load paper with holes punched in it for insertion in a binder.


  • Make sure you adjust the edge guide to match the length of the paper.


  • If documents jam in the Automatic Document Feeder, make sure the originals are not creased or folded and do not have tape, staples, or other materials that could obstruct the feeder. Load only up to 30 letter-size sheets (up to 10 for legal-size) at a time.


  • If documents jam in the Automatic Document Feeder, make sure there is no document or photo paper on the scan bed before you use the ADF.


  • If the paper doesn’t eject fully, press Start to eject the paper. Make sure you select the correct paper size when you reprint.


  • Make sure you don’t load more than the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.


  • Paper typeSizeMax. sheetsTray
    Plain paperLetter*

    A4 (8.3 11.7 inches)
    120Main
    Legal**50
    Epson Bright White PaperLetter*100Main
    Epson Presentation Paper MatteLetter*100Main
    Legal**50
    Epson Photo Paper GlossyLetter*20Main
    4 6 inches30Photo
    Epson Premium Photo Paper GlossyLetter*20Main
    Borderless
    8 10 inches
    Borderless
    5 7 inches
    Photo
    Borderless
    4 6 inches
    30
    Epson Ultra Premium Photo Paper GlossyLetter*20Main
    Borderless
    8 10 inches
    Borderless
    5 7 inches
    Photo
    Borderless
    4 6 inches
    Epson Premium Photo Paper Semi-glossLetter*20Main
    Borderless
    4 6 inches
    30Photo
    Epson Ultra Premium Photo Paper LusterLetter*20Main
    Epson Premium Presentation Paper MatteLetter*20Main
    Borderless
    8 10 inches
    Epson Premium Presentation Paper Matte Double-sided
    Letter*1 sheetMain
    Epson Iron-on Cool Peel Transfer Paper
    Letter*1 sheetMain
    Epson Photo Quality Self-adhesive Sheets
    Letter*1 sheetMain

    * (8.5 11 inches)

    ** (8.5 14 inches)



  • If the paper jams, select the solution below for your problem:


Updated: July 9, 2009

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