If your product is displaying an end of life service message, please view and complete the required information below to proceed.
Please explain the message I am getting in my printer driver that says parts inside my printer are reaching their end of service life. Like so many other products, all Epson consumer ink jet products have a finite life span due to component wear during normal use. At some point, the product will reach a condition where either satisfactory print quality cannot be maintained or components have reached the end of their usable life. This is the normal product life cycle for highly mechanical devices like printers. This message is a warning that certain parts have reached the end of their usable life and that your printer will no longer work until it is serviced.
What parts are we talking about? The message refers to the ink pads, which are actually a number of porous pads in the printer that collect, distribute, and very importantly contain the ink that is not used on printed pages. Ink is collected by these pads during the initial setup of the product, during cleaning cycles and when printing borderless photographs. Most users will not receive this message before the printer is replaced for other reasons. Some high volume users or those who use the printer for many years may receive this message about ink pads before other components reach the end of their usable life.
Why does my printer stop functioning when I get the message? Epson is committed to ensuring the proper operation of all our devices to minimize the risks of property damage or personal injury during the lifespan of the product. The printers are designed to stop operating at the point where further use without replacing the ink pads could create risks of property damage from ink spills or safety issues related to excess ink contacting an electrical component.
Is there anything I can do to continue using my printer? Epson recommends replacing the printer, but if you want to continue using it, Epson recommends having the printer serviced at an Epson Customer Care Center. You may also be able to have the ink pads replaced by an independent service provider and use the Ink Pad Reset Utility to reset the Ink Pad Counter to continue using the printer. Please note that replacement of ink pads is relatively expensive and may not be a good investment for lower cost printers because the printers’ other components also may be near the end of usable life. Epson does not recommend ink pad replacement by users without technical training or resetting the Ink Pad Counter without replacing the ink pads.
Note: This utility is for Windows 8, Windows 7, Windows Vista, and Windows XP operating systems only. We hope to develop an option for Mac users as well; however, we do not have an ETA or the OS requirement at this time.
To download this utility, please check the agreement check-box and complete all fields below, and click Submit. Required fields are noted with an asterisk(*). Some models may require you to be redirected to another website to finalize the process.
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