If your product is displaying an end of life service message, please review the following FAQs.
Please explain the message I am getting in my printer driver that says parts inside my printer are reaching their end of service life.
Like so many other products, all Epson consumer ink jet products have a finite life span due to component wear during normal use. At some point, the product will reach a condition where either satisfactory print quality cannot be maintained or components have reached the end of their usable life. This is the normal product life cycle for highly mechanical devices like printers. This message is a warning that certain parts have reached the end of their usable life and that your printer will no longer work until it is serviced.
What parts are we talking about?
The message refers to the ink pads, which are actually a number of porous pads in the printer that collect, distribute, and very importantly contain the ink that is not used on printed pages. Ink is collected by these pads during the initial setup of the product, during cleaning cycles and when printing borderless photographs. Most users will not receive this message before the printer is replaced for other reasons. Some high volume users or those who use the printer for many years may receive this message about ink pads before other components reach the end of their usable life.
Why does my printer stop functioning when I get the message?
Epson is committed to ensuring the proper operation of all our devices to minimize the risks of property damage or personal injury during the lifespan of the product. The printers are designed to stop operating at the point where further use without replacing the ink pads could create risks of property damage from ink spills or safety issues related to excess ink contacting an electrical component.
Is there anything I can do to continue using my printer?
Epson recommends replacing the printer, but if you want to continue using it, Epson recommends having the printer serviced at an Epson Customer Care Center. Please note that replacement of ink pads is relatively expensive and may not be a good investment for lower cost printers because the printers’ other components also may be near the end of usable life.
At what point should a user expect to get this message?
The length of time a printer can be used before this message occurs will vary depending on the model and amount and type of pages printed. Most users will not receive this message before the printer is replaced for other reasons. Some high volume users or those who use the printer for many years may receive this message about ink pads before other components reach the end of their usable life.
What are my available options?
1. Replace the printer with a purchase from your preferred retailer with standard discounts or from the Epson E-Store with a discount from the Epson Loyalty Program. To register for a discount from the Epson Loyalty Program, please call 1-562-276-1300 and be prepared to supply your name, address, model name, serial number and date of original purchase. (Users who previously owned a printer that experienced a service problem are also eligible to use the Epson Loyalty Program if they have their printer information). Also you can recycle your printer either locally or through Epson's recycling program (search for "recycle" on the Epson America Web Site.)
2. Have the printer serviced by an Epson Customer Care Center. You can locate a Customer Care Center from our Epson America website. Click on the "Drivers and Support" tab, and choose "Help Me Find" on the right hand column. Or you may ask for a referral from our Contact Center at 1-562-276-1300. Repair may not be a cost-effective option for lower cost printers because other components may also be near the end of their usable life.
Is having my printer serviced a good option?
Seeking service from an Epson Customer Care Center is the best option for continued use of your existing printer. However, repair may not be a good investment for lower cost printers because of the labor costs to install the ink pads. It may be more economical to purchase a new Epson product (with a one year standard warranty). And if you have received the "end of service life" message, you would qualify for a discount on the purchase of a new Epson printer from the E-Store under the Epson Loyalty program. Please call 1-562-276-1300 to register.
Can I service my own printer, and what will the Ink Pads look like?
Epson does not recommend that users without technical training undertake service of the components inside the printers. Service technicians who open the printers to service the ink pads may find that the ink pads appear completely saturated with ink (a muddy black from all inks) or may find that the pads still have some white areas that have not yet been completely saturated with ink. The Ink Pad Counters are designed with safety margins to limit risks of ink spills under all usage conditions. A very high-volume user will at some point completely saturate the pads because ink evaporation will not be as effective. For a low-volume user who has used the printer for a long time, the longer evaporation periods may result in some parts of the pads appearing unused.
Why not just make the Ink Pads a user replaceable item?
Implementing this type of a design would result in more expensive printers. Most users would not benefit from such higher costs because their printers will never reach the Parts End of Life message.
How can I avoid this issue in the future?
Epson offers optional, cost-effective, one or two-year service contracts for our ink jet printers in addition to the standard one-year warranty. While under warranty or service contract, all hardware failures and maintenance messages are covered repairs. With one of these options, you can ensure the continued operation even with heavy use for up to 3 years. The other option for high volume users is to consider a higher level printer with a more robust duty cycle like the Epson Stylus Pro line of printers with larger ink cartridges and lower costs of use.
I am an Epson Large Format Printer (LFP) user. How does this apply to me?
Some Epson Stylus Pro LFPs have user replaceable ink tanks. However, there are still "service required" messages relating to the pump, cap and wiper components. You may contact Epson America Professional Graphics Support at 562-276-1305 for information regarding reset instructions related to these components.
We appreciate your business and feedback. If you would like to submit your comments on this topic to Epson America, please email us at firstname.lastname@example.org.