Troubleshooting Guide


Frequently Asked Questions


What is the Troubleshooting Guide?

The Troubleshooting Guide is an online utility that can help you troubleshoot technical issues that may arise with your Epson product. It acts like a technical support representative by asking you a series of questions in order to figure out a solution to your issue. The Troubleshooting Guide is available 24 hours a day and 7 days a week and can immediately provide a solution, so it may help you resolve your issue more quickly than you would by sending an email or making a telephone call for technical support.

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How do I use the Troubleshooting Guide?

Each Troubleshooting Guide page will present a question and a list of answers to you. An example of a Troubleshooting Guide question is shown below.

If you need help with a particular question (such as a better understanding of the question's meaning or clarification of a procedure the question is asking you to perform), in many cases you will find additional information below the question that will assist you in determining an answer.

To answer the question, single-click on the radio button to the left of the appropriate answer (based on the particular issue you are troubleshooting).

After you answer a question, the Troubleshooting Guide will respond in one of the three following ways:

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I don't understand the question I'm being asked to answer. What should I do?

If you need help with a particular question (such as a better understanding of the question's meaning or clarification of a procedure the question is asking you to perform), in many cases you will find additional information below the question that will assist you in determining an answer.

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