Support Scanners DS Series Epson DS-C480W

How do I reset the product's roller counter?

  • When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.

    Note: To reset the roller counter from the control panel, select the home icon and select > Scanner Maintenance > Roller Replacement > Reset the Number of Scans > Yes.

    1. Make sure the scanner is turned on and connected to your computer.
    2. Do one of the following to open the Epson Scan 2 Utility:
      • Windows 11: Click , then search for Epson Scan 2 Utility and select it.
      • Windows 10: Click and select EPSON > Epson Scan 2 Utility.
      • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility.
      • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
      • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
    3. Click the Counter tab. You see a screen like this:

    4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero).
    5. Close the Epson Scan 2 Utility.
Published:  Aug 17, 2023 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​