Support Scanners ES Series Epson ES-C220

The scanner doesn't work properly when I press the start button. What should I do?

  • If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
    • For Wi-Fi scanning (ES-C320W/RR-400W) , confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use.
    • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
    • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.
Published:  Sep 14, 2023 Was this helpful?​ Thank you for the feedback!
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