Paper Doesn't Feed Correctly
When your printer doesn't feed paper correctly, there are a number of steps you can
take to correct the problem.
If you are simply out of paper, see Loading Paper.
If one of the following links describes your problem, select it and try the solutions
that appear.
 Paper doesn't feed
Multiple pages
feed
The paper jams
Paper isn't ejected fully or is wrinkled
Paper doesn't feed
Remove the stack of paper and check that:
 | The paper isn't curled or creased. |
| The paper isn't too old. See the instructions that came with the paper for more
information. |
| Paper isn't loaded above the arrow on the left edge guide. |
| The paper isn't jammed inside the printer. If it is, remove the jammed paper. |
Then load the paper again. Make sure you follow any special loading instructions that
came with your paper. See Loading Paper for more
information.
Multiple pages feed
Remove the stack of paper and:
| Make sure the paper is not too thin. See Paper
for specifications. |
| Fan the edges of the stack to separate the sheets, then reload the paper. |
The paper jams
Press the  load/eject button to eject the
jammed paper. If the error message does not clear, open the cover and remove all the paper
inside, including any torn pieces. Then load the paper again.
If your paper jams frequently, make sure you:
| Use smooth, high-quality paper, loaded with the printable side up. |
| Fan the stack before loading it. |
| Don't load paper above the arrow mark on the left edge guide. |
| Adjust the left edge guide to fit your paper. |
See Loading Paper for more information.
Paper isn't ejected fully or is wrinkled
Try one or more of these solutions.
| If the paper doesn't eject fully, press the
load/eject button. |
| If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new
stack. |
 |
Note: |
 |
Store any unused paper in its original packaging in a dry area.
See Paper for specifications. |
| 
