Printer Doesn't Print
When you attempt to print something and your printer doesn't seem to respond, there are
number of steps you can take to correct the problem.
If one of the following links describes your problem, select it and try the solution
that appears.
 All lights are off
Lights
came on and then went out
Only the
power light is on
Paper
out light is flashing or on
One of the ink out lights is flashing or on
Ink out lights are on and the other lights are
flashing
To see what the different lights on the Control Panel mean, see Control Panel Lights - Error Indicators.
All lights are off
 | Press the  power button and make sure the
printer is on. |
| Turn off the printer and make sure the power cord is securely plugged in. |
| Make sure your outlet works and is not controlled by a wall switch or timer. |
Lights came on and then went out
The printer's voltage may not match the outlet voltage rating. Turn off the printer
and unplug it immediately. Then check the printer labels.
If the voltage doesn't match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.
Only the power light is on
| Turn off the printer and your WebTV Console. Make sure the printer's interface cable is
securely plugged in. |
| Make sure there is no packing material in the printer. |
| Turn off the printer and WebTV Console and disconnect the printer's interface cable.
Then print an operation check page. See Running a printer
self-check. |
Paper out light is flashing or
on
| If the  paper out light is flashing, remove any
paper that may be jammed in the printer by pulling it forward, not backward.. |
| If the paper out light is on, load more paper
in the sheet feeder. Then press the  load/eject
button to resume printing. |
One of the ink out
lights is flashing or on
Ink out
lights are on and the other lights are flashing
Follow these steps.
 |
Press the load/eject button, then remove any
paper in the printer. |
 |
Turn the printer off. Check for and remove any foreign objects or pieces of paper from
inside the printer. Also, make sure that there is sufficient space around the vent on the
back of the printer to allow proper ventilation. Remove any objects blocking the vent.
Then turn the printer back on. |
 |
If the error is not cleared, contact your dealer. |
|
black or 
color ink out light is flashing, ink is low. Purchase a replacement cartridge.
See Replacing an Old Ink Cartridge.