WebTV Printer Help Guide

Printer Doesn't Print

When you attempt to print something and your printer doesn't seem to respond, there are number of steps you can take to correct the problem.

If one of the following links describes your problem, select it and try the solution that appears.

All lights are off
Lights came on and then went out
Only the power light is on
Error light is flashing or on
Error light is on and power light is off

To see what the different lights on the Control Panel mean, see Control Panel Lights - Error Indicators.

All lights are off

Press the

power button and make sure the printer is on.

Turn off the printer and make sure the power cord is securely plugged in.

Make sure your outlet works and is not controlled by a wall switch or timer.

Lights came on and then went out

The printer's voltage may not match the outlet voltage rating. Turn off the printer and unplug it immediately. Then check the printer labels.

If the voltage doesn't match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

Only the power light is on

Turn off the printer and your WebTV Console. Make sure the printer's interface cable is securely plugged in.

Make sure there is no packing material in the printer.

Turn off the printer and WebTV Console and disconnect the printer's interface cable. Then print an operation check page. See Running a printer self-check.

If the printer sounds like it's trying to print, but can't, run the Head Cleaning routine to clear any clogged ink nozzles via the printer's control panel.

If the above solution does not work, replace the ink cartridges. See Replacing an Old or Damaged Ink Cartridge for instructions.

Error light is flashing or on

If the

error light is on and paper is jammed, remove and paper that may be jammed in the printer.

	If the error light is on and no paper is loaded, load more paper in the sheet feeder.
	If the error light is flashing, ink is low. Purchase a replacement cartridge. See Replacing an Old Ink Cartridge.
	If the error light is on and there is paper loaded in the printer, then ink is out. Replace the corresponding cartridge. See Replacing an Empty Ink Cartridge.

Error light is on and power light is off

Follow these steps.

Press the

maintenance button, then remove any paper in the printer.

Turn the printer off. Check for and remove any foreign objects or pieces of paper from inside the printer. Also, make sure that there is sufficient space around the vent on the back of the printer to allow proper ventilation. Remove any objects blocking the vent. Then turn the printer back on.

If the error is not cleared, contact your dealer.