OS X 10.11 El Capitan

Selected FAQ

Q:
My Epson all-in-one does not work since I updated to OS X 10.11. What should I do?
A:
You need to install the drivers for your product again.
  1. Go to the main Epson support page. Select your product, then Drivers & Downloads.
  2. Download the Drivers and Utilities Combo Package for your product for OS X 10.11. Make a note of the file name and the save location so you can retrieve it.

    Open the file you downloaded, and follow the on-screen instructions to install it.

    If a Drivers and Utilities Combo Package is not available for your product, go to the next step. Apple's Software Update may have drivers for your product.

  3. Select the menu > App Store > Updates. Install any updates available for your Epson product.
  4. Select the menu > System Preferences > Printers & Scanners.

    Your product should appear in the Printers list. If your product is not listed, click + and select your product. If you're using a wireless connection, select your Epson product as the Use setting, then click the Add button.

  5. Close the Printers & Scanners window.
  6. Try printing and scanning to see if the driver works.

    If the steps above solved the problem, you're done. If they did not solve the problem, contact Epson support at one of the following numbers:

United States
All-in-one or Scanner: 562-276-4382
Inkjet: 562-276-7525
Hours:

Mon.- Fri. 6 AM-8 PM (PT)

Sat. 7 AM-4 PM (PT)



Canada
All-in-one or Scanner: 905-709-3839
Inkjet: 905-709-2567
Hours:

Mon.- Fri. 6 AM-8 PM (PT)

Sat. 7 AM-4 PM (PT)

Published: September 28, 2015

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